Privacy Policy

Privacy Policy

Butterfield Osteopathy is operated by Butterfield Health Limited. We use Cliniko for secure online booking, appointment communications, and clinical records. Your data is handled confidentially, stored securely, and used only for your care and related administration, in line with UK GDPR.

What We Collect

When you contact us or book an appointment online, we may collect your name, contact details, appointment information, and relevant health information. Health data is treated as special category data and handled with appropriate care and confidentiality.

Online Booking (Cliniko)

We use Cliniko, a secure, GDPR-compliant practice management system, for online bookings, appointment reminders, and clinical records. Cliniko acts as a data processor; Butterfield Health Limited remains the data controller.

Cliniko does not store full payment card details.

How We Use Your Data

Your data is used to:

• Manage appointments and provide care

• Communicate with you about your treatment

• Meet legal and professional obligations

We do not sell or use your data for marketing.

Data Security & Retention

Your information is stored securely and accessed only by authorised staff. Records are retained in line with legal and professional healthcare requirements.

Your Rights

You have the right to access, correct, or request restriction of your personal data, subject to legal obligations. You may also raise concerns with the Information Commissioner’s Office (ICO).

For questions about your data, please contact us via this website.